Return Policy

1. Subscription Orders

Our weekly meal subscription is prepared fresh based on your selected meal plan. Once your weekly order has been confirmed and payment has been processed, ingredients are purchased and production is scheduled specifically for your order.

2. Cancellation Policy

Customers may cancel or modify their subscription until Saturday 12:00 PM before the weekly order cutoff time.

Any cancellation or change received after the cutoff time will be applied to the following week’s order. Orders that have already entered processing cannot be cancelled.

3. Refund Policy

Refunds will be issued only under the following circumstances:

  • Your order cannot be fulfilled by us.
  • You were charged incorrectly.
  • You received the wrong meals.
  • Your order was not delivered due to our fault.

Approved refunds will be processed to the original payment method within 5–10 business days.

4. Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after the weekly order cutoff.
  • Customer absence at the delivery address.
  • Incorrect delivery information provided by the customer.
  • Missed deliveries where safe delivery instructions were followed.
  • Personal taste preferences.
  • Failure to refrigerate meals after delivery.
  • Allergies or dietary restrictions that were not disclosed when placing the order.

5. Quality Guarantee

Customer satisfaction is important to us. If you experience a quality issue, please notify us within 24 hours of delivery by emailing: weeklymealsmtl@gmail.com

Please include:

  • Order number
  • Description of the issue
  • Clear photographs of the affected meal

We will investigate each case promptly and may offer one of the following at our discretion:

  • Replacement meal
  • Store credit
  • Partial refund
  • Full refund (where appropriate)

6. Delivery Issues

If your delivery is delayed or affected by severe weather, road closures, or other circumstances beyond our reasonable control, we will make every effort to communicate with you and arrange an alternative delivery where possible.

7. Subscription Pause

Subscription pause functionality is currently not available for weekly subscription plans. This feature will be applicable only to monthly subscription plans, which are not yet introduced.

8. Billing

Subscription payments are processed automatically according to your selected plan. Customers are responsible for ensuring that their payment information remains current and valid.

9. Food Safety

For food safety reasons, we cannot accept returns of delivered meals. If there is a genuine quality concern, please contact us within 24 hours of delivery.

10. Contact Us

For questions regarding your subscription, cancellations, or refunds, please contact us:

Email: weeklymealsmtl@gmail.com
Phone: 263 993 4647

11. Policy Updates

We reserve the right to update this Refund & Cancellation Policy at any time. The most current version will always be available on our website and will apply to all future orders.